Answer every customer, at any hour, in their language.
Balance, fees, bills, delays, opening hours: the same questions come back every day. Alya answers them on the channels where your customers already write, and hands over to an advisor as soon as a customer asks.
WhatsApp · 23:12What changes for your customer service.
Today
- Your advisors spend their days on the same questions.
- In the evening and at weekends, messages wait until the next day.
- Voice notes and messages in Derja are handled last.
- Nobody really knows what customers ask most.
With Alya
- Everyday questions are settled without waiting, day and night.
- Customers write the way they want: French, Arabic, Derja, Arabizi or voice note.
- After a secure sign-in, Alya answers about the customer’s own account: balance, transactions, status of a request.
- An advisor takes over the conversation as soon as the customer asks, or as soon as Alya doesn’t know.
- Once their request is resolved, the customer rates the conversation; their record is updated in your CRM if you wish.
- Every morning, a report tells you what customers asked, the ratings received and what your content is missing.
Who it’s for.
- Head of customer relations
- You want to keep your response times when volumes rise, without doubling the team.
- Support manager
- You want your advisors to keep the sensitive cases and stop copying the same answers.
- Marketing and digital
- You are opening WhatsApp or Instagram to your customers and you don’t want any message left unanswered.
Questions we get asked.
More answers in the FAQ.
What happens when Alya doesn't know the answer?
She tells the customer and offers an advisor. The on-call advisor is alerted on their WhatsApp, takes over the conversation from the dashboard, then hands it back to Alya once it is settled.
Can Alya look up a customer's account?
Yes, if you want her to, and after the customer is identified through a one-time sign-in link. She queries your systems instead of guessing, and only sees what your APIs give her.
Do we need to change tools or numbers?
No. Alya answers under your name, on your WhatsApp Business number, your Instagram account, your Messenger page, your support address, your website and your app.
Other use cases.
Let’s try Alya
on your own questions.
30 minutes. Your requests, your channels, your volumes.