Use case · Agent and partner network
An answer at the counter, while the customer waits.
Agents, resellers, pick-up points, franchisees: when a transaction gets stuck, they call the hotline or send the customer away. With Alya, they ask on WhatsApp and get the steps to follow, their figures and the rule that applies.
WhatsApp · agentMy commissions this week?
| Cash-in · 41 transactions | 38.250 TND |
| Cash-out · 27 transactions | 21.600 TND |
| Total | 59.850 TND |
Withdrawal refused, it says “limit reached”. What do I do?
The customer has reached the limit of their verification level. To raise it, they complete their identity verification in their app.
Illustrative data.
What changes for your network.
Today
- The agent hotline is saturated at peak times.
- A blocked transaction means a customer lost at the counter.
- To know their figures, agents have to go through a sales rep.
- A new rule takes weeks to reach the whole network.
With Alya
- Every agent gets their answer on WhatsApp, the tool already in their hand.
- What to do when a withdrawal fails, what an error code means, which limits apply.
- Transactions and commissions over the requested period, read from your systems.
- Alya knows a new procedure as soon as it enters your content.
- Cases that need your team are passed on to it with the context.
Who it’s for.
- Network management
- You want autonomous agents and a network that applies the same rule everywhere.
- Agent support
- You want the hotline to handle real incidents, not procedure questions.
- Sales management
- You want every agent to know their figures without waiting for a sales rep to visit.
Questions we get asked.
How does Alya tell an agent from a customer?
From the number that writes and from your systems: an identified agent has access to their own transactions and commissions, a customer to their account. Answers and rules adapt to the role.
Do agents need to install an app?
No. They write on WhatsApp, in text or as a voice note, as they already do with their customers.
Who updates the procedures?
Your team, in the knowledge base. Alya relies on the latest version and the daily report flags questions left without a good answer.
Other use cases.
Let’s try Alya
on your own questions.
30 minutes. Your requests, your channels, your volumes.