How it works

What Alya does, and what you keep in hand.

Alya answers, your teams stay in control: they follow every conversation live, take over in one click and decide what Alya can say.

When Alya doesn’t know, she says so. And someone takes over.

A customer who asks for a human must be able to reach one. Alya spots that request from the first message, in the customer’s language, offers the handover and alerts the on-call advisor on their own WhatsApp.

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She also triggers the handover when her own answer admits she doesn’t know, so that no customer is left hanging.

  1. 01

    Alya detects

    An explicit request for a human, or an answer where she admits she doesn’t know.

  2. 02

    The advisor is alerted on WhatsApp

    The on-call advisor gets the alert on their own WhatsApp, with a summary and the link to the conversation. One alert per conversation, not one per message.

  3. 03

    They answer from their WhatsApp

    They simply reply to the alert, wherever they are. Alya passes it on to the customer in the same thread and sends the customer’s replies back. Meanwhile, Alya stays quiet.

  4. 04

    They hand back

    They write “end” (or click in the dashboard), and Alya picks the conversation up again with everything that was said.

Every conversation, live, before your eyes.

Your team follows the exchanges as they happen, sees each customer’s mood and takes over in one click.

Illustrative data.

Taking over

An advisor writes from the dashboard, the customer receives the message on WhatsApp. Alya pauses on that conversation.

Customer mood

Every conversation is read and classified each night. Annoyed customers rise to the top of the list.

Access by team

Each user only sees the assistants that concern them. Administrators manage accounts and access.

What Alya can do, in detail.

To compare with what you have today, or to prepare the demo with your team.

Languages
French, Arabic, Tunisian Derja in Arabic or Latin script (Arabizi), English. She answers in the customer’s language.
Voice notes
Transcribed and understood. She answers by voice when the customer spoke, except for figures and lists, which stay in writing.
Images
Screenshots and photos read and described, for example an error message from your app.
Identification
A one-time sign-in link before any question about an account. The question is picked up automatically after sign-in.
Actions
Choice buttons, location requests and search for the nearest service point, calls to your APIs.
CRM and systems
Alya connects to your CRM, or to any other system that exposes an API, to read the customer’s record and update it as needed: new contact, qualified request, ticket, appointment. You choose what she is allowed to write.
Satisfaction
Once their request is resolved, the customer rates the conversation in one tap. Ratings show per conversation in the dashboard and as an average in the daily report.
Human handover
Detection of requests for a human and of uncertain answers, alert to the on-call advisor, takeover from the dashboard.
Monitoring
Live conversations, each customer’s mood, access by team and by assistant, public status page.
Reports
A daily summary by e-mail and recommendations to enrich the knowledge base.
Channels
WhatsApp Business, Instagram, Messenger, e-mail, a widget for your website, integration into your mobile app.

From your documents to your channels.

Go-live is done with you, starting from what you already have.

  1. 01

    Your content

    FAQs, terms, price lists, procedures. We build the knowledge base with you, in French.

  2. 02

    Your systems

    Customer sign-in, account lookup, agent network: Alya queries your APIs instead of guessing.

  3. 03

    Your rules

    What she can say, when she must hand over, and to whom. The on-call schedule stays yours.

  4. 04

    Your channels

    Alya answers under your name: WhatsApp Business number, Instagram account, Messenger page, support e-mail address, website widget and app. Your advisors have access to the dashboard from day one.

Let’s try Alya
on your own questions.

30 minutes. Your requests, your channels, your volumes.

Talk to AlyaFAQ