Use case · Internal teams
The right procedure, in one question.
Compliance, transaction management, call center: your teams lose time finding a procedure or pulling a figure. Alya answers them in your admin console, read-only, with what their role allows them to see.
Admin consoleCash-in volume over the last 7 days
Read-only · back-office role
How do I unlock an account after three wrong codes?
First check the account holder’s identity following the inbound call procedure. The account is then unlocked from the customer record, with the Account management role.
Illustrative data.
What changes for your teams.
Today
- The procedure exists, but nobody knows which document it is in.
- A simple figure needs a request to the data team.
- Newcomers interrupt the seniors all day long.
- Everyone applies their own version of the rule.
With Alya
- The exact steps of a KYC level upgrade, an account unlock or a reconciliation.
- Statistics by period, as a table or a chart.
- Read-only: Alya looks up your data without ever changing it.
- Answers limited to the person’s role, with the role needed to act.
- One source for the rule, the same for everyone.
Who it’s for.
- Operations management
- You want teams that handle more cases without procedure errors.
- Compliance and risk
- You want the rule that is applied to be the one you wrote, for everyone.
- Call center and training
- You want new advisors up to speed faster, without tying up the seniors.
Questions we get asked.
Can Alya change data?
No. In the admin console, she reads your data to answer and states which role is needed to act. The action is still taken by an authorized person.
How is access managed?
Each user only sees what their role allows them to see. Administrators manage accounts and access by team.
Do teams need a new tool?
No. Alya is built into your existing admin console.
Other use cases.
Let’s try Alya
on your own questions.
30 minutes. Your requests, your channels, your volumes.