Who it’s for · Insurance · The assuri.tn case
An advisor available from the very first question.
assuri.tn sells insurance online in Tunisia. On WhatsApp, Alya answers prospects looking for car, home, health or travel insurance, understands their situation and prepares the work of the advisor who will call them back.
WhatsApp · assuri.tnSalam, nheb nassuri karhba chritha jdida
Mabrouk ! Pour vous orienter, vous pouvez m'envoyer une photo de la carte grise ?
Photo · vehicle registration
Merci, c'est une citadine de 2021. Elle sert surtout pour aller au travail, ou aussi pour votre activité professionnelle ?
lel khedma ken
Summary sent · an advisor will call you back
Illustrative data.
What Alya does at assuri.tn.
The advisor keeps the relationship and the decision. Alya takes the first step, at any hour.
- Understand
- Insurance vocabulary, in French as well as in Derja: deductible, cover, comprehensive, third party, accident report, claim.
- Qualify
- Profile, need, product, current cover and urgency, asked along the conversation, without a form.
- Read
- Photos sent by the prospect are described for the advisor, for example a document or a vehicle.
- Pass on
- A structured summary is e-mailed to the sales team, with the conversation available in the dashboard.
- Hand over
- Whatever needs an advisor is passed to them, in the same WhatsApp thread.
Use cases covered at assuri.tn.
Let’s try Alya
on your own questions.
30 minutes. Your requests, your channels, your volumes.