Who it’s for · Marketplaces
An answer for every buyer, and for every seller.
On a marketplace, questions come from both sides: buyers want to know where their order is, sellers how to list products, get paid or answer a complaint. Alya answers both, on their channels and in their language, and passes anything that needs a decision to your team.
WhatsApp · MarketplaceSalam, commande mte3i ma wsoltech, 3andi jem3a
Je regarde tout de suite. Vous pouvez me donner le numéro de commande ?
Order number
Votre colis a quitté l'entrepôt du vendeur mardi. Le transporteur l'annonce pour demain. Je vous envoie le lien de suivi ici.
w ken ma ja chay ?
Dans ce cas j'ouvre une réclamation avec votre commande et je préviens l'équipe, qui reviendra vers vous ici même.
Illustrative data.
What Alya does for a marketplace.
Your team keeps the judgment calls: refunds, penalties, exceptions. Alya handles the volume, around the clock.
- Track
- The status of an order, a delivery or a return, read from your systems once the buyer is identified, instead of a generic answer.
- Inform
- Buyers: delivery times and fees, cash on delivery, returns and exchanges, according to your terms.
- Support sellers
- Sign-up, product listings, commissions, payout schedule, based on your seller documentation.
- Prepare disputes
- Order number, facts, photos of the parcel or the product: the case reaches your team complete, and your team decides. Alya never promises a refund or a penalty.
- Hand over
- Anything that needs a person is passed on in the same conversation, with a summary of the exchange.
The use cases covered on a marketplace.
Let’s try Alya
on your own questions.
30 minutes. Your requests, your channels, your volumes.